Title:  Reservations Executive

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

To efficiently manage room reservations, maximize occupancy and revenue, ensure accurate booking records, and deliver prompt, professional service to enhance the guest experience.

Essential Job Tasks

Handle room reservation requests through calls, emails, website bookings, OTAs, and travel agents. Process, modify, and cancel reservations accurately in the Property Management System (PMS). Respond promptly to guest inquiries regarding room availability, rates, and packages. Monitor room inventory and update availability status. Promote room upgrades, packages, and special offers to maximize revenue. Prepare daily reservation and occupancy reports. Ensure compliance with reservation policies, procedures, and service standards.

Areas of Responsibility

Handle bookings, modifications, guest queries, reporting and coordination, Prepare daily reservation reports and occupancy forecasts.

Required Qualifications

Bachelors

Work Experience

2–5 years 

Languages Needed in Position

English

Key Interfaces- External

Key Interfaces- Internal

Revenue, Reservation compliance and internal audit

Behavioural Competencies

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.