Title: Duty Manager
8 May 2026
Business Unit:
Vivanta Colombo
Department:
Front Office
Job requisition ID:
14842
Description:
About IHCL
Careers at IHCL
Job Objective
Essential Job Tasks
Areas of Responsibility
•Supervise and coordinate hotel operations during assigned shifts.
•Ensure smooth guest services and handle escalated issues promptly.
•Monitor staff performance and provide guidance to maintain service excellence.
•Liaise with department heads to ensure seamless communication and workflow.
•Uphold hotel policies, safety standards, and compliance requirements.
Required Qualifications
•Degree/Diploma in Hospitality Management or related field.
•Minimum 3–5 years’ experience in hotel operations, with at least 1 year in a supervisory role.
•Strong leadership, problem-solving, and decision-making skills.
•Excellent communication and interpersonal abilities.
•Ability to work flexible hours, including weekends and holidays.
Work Experience
Languages Needed in Position
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Process Excellence
Result Orientation
Collaborative Engagement
Change Championship
Growth Mindset
Talent Enrichment
Guest Centricity
Personal Effectiveness
Equal Opportunities Employment at IHCL