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Title: Front Office Assistant

9 May 2026

Business Unit: Vivanta Colombo, Airport Garden

Department: Front Office

Job requisition ID: 13195

Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.�

Job Objective

Essential Job Tasks

Areas of Responsibility

•Greet and assist guests with check-in and check-out procedures.

•Handle reservations, inquiries, and guest requests efficiently.

•Maintain accurate records and ensure smooth front office operations.

•Coordinate with other departments to deliver seamless guest experiences.

•Uphold the highest standards of customer service and professionalism.

Required Qualifications

•Minimum GCE A/L or equivalent qualification.

•Prior experience in front office or customer service preferred (hospitality experience is an advantage).

•Excellent communication skills in English is a must; knowledge of other languages is a plus.

•Pleasant personality with strong interpersonal skills.

•Ability to work in shifts, including weekends and holidays.

Work Experience

1-2 Years

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Effective Communication

Resilience

Accountability

Teamwork

Judgement & Analysis

Learning Agility

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

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