Title: Guest Experience Manager
29 Oct 2026
Business Unit:
Taj Cidade de Goa Horizon, Goa
Department:
Front Office
Job requisition ID:
23378
Description:
- Ensure exceptional guest satisfaction throughout the guest journey.
- Handle guest feedback, concerns, and service recovery promptly.
- Build strong relationships with VIP, repeat, and long-stay guests.
- Coordinate with all departments to deliver seamless guest experiences.
- Monitor guest reviews, satisfaction scores, and quality standards.
- Drive personalized guest recognition and loyalty initiatives.