Apply now »

For opportunities under Second That - IHCL's Career Returnship Program, kindly select ‘Yes’ under the Second Careers dropdown in Search Options.

Title:  Guest Service Associate

12 May 2026
Business Unit:  Savoy, Ooty - IHCL SeleQtions
Department:  Front Office
Job requisition ID:  15001
Description: 

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.�

Job Objective

To provide warm, courteous, and efficient service to all guests, ensuring a memorable stay while upholding IHCL’s Tajness standards.

Essential Job Tasks

Guest Reception – Welcome guests warmly, assist with check‑in and check‑out procedures.

Guest Queries – Address guest requests, complaints, and provide information promptly.

Billing & Payments – Prepare invoices, process payments, and maintain financial accuracy.

Coordination – Liaise with housekeeping, F&B, and other departments for seamless service.

Record Maintenance – Update guest profiles, maintain confidentiality, and ensure system accuracy.

Promoting Services – Inform guests about hotel facilities, offers, and loyalty programs.

Compliance & Standards – Follow IHCL grooming, etiquette, and service protocols.

Shift Operations – Handle night audits, daily reports, and ensure smooth handovers.

 

Areas of Responsibility

  • Welcome and greet guests on arrival; assist with check‑in/check‑out procedures.

  • Handle guest queries, requests, and complaints promptly and professionally.

  • Manage reservations, room assignments, and billing processes using hotel software.

  • Coordinate with Housekeeping, F&B, and other departments for seamless guest experience.

  • Maintain accurate guest records and ensure confidentiality.

  • Promote hotel facilities and services to enhance guest satisfaction and revenue.

  • Ensure adherence to IHCL standards of grooming, hygiene, and service etiquette.

Required Qualifications

Qualification: Hotel Management degree/diploma or Graduate.

Skills: Good communication in English and Other Language is additional Update, basic computer knowledge, guest‑oriented attitude.

Attributes: Pleasant personality, well‑groomed, team player, willing to work in shifts.

Work Experience

Experience : 1–2 years in a reputed branded hotel (luxury or upscale segment preferred). 

Languages Needed in Position

Primary: Good communication skills in English (spoken & written).

Secondary: Knowledge of regional language (Tamil) preferred for guest interaction.

Additional: Multilingual ability (Hindi or other Indian / Foriegn languages) will be an added advantage.

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Effective Communication
Resilience
Accountability
Teamwork
Judgement & Analysis
Learning Agility

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected. 

Apply now »