Title:  Front Office Executive

Key Responsibilities:

• Welcome guests and ensure a warm, professional, and courteous check-in/check-out experience.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Manage room reservations, bookings, cancellations, and amendments.
• Maintain accurate guest records and update information in the Property Management System (PMS).
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Handle cash, billing, and payment transactions as per company policies.
• Answer telephone calls, emails, and other guest communications professionally.
• Provide information regarding hotel facilities, services, local attractions, and travel arrangements.
• Ensure the reception area is clean, organized, and presentable at all times.
• Prepare daily reports and maintain operational records.
• Adhere to company policies, SOPs, and guest service standards.