Title: Duty Officer
About TajSATS
With a legacy rooted in over 50 years of excellence, TajSATS Air Catering Limited is a joint venture between the Indian Hotels Company Limited (IHCL) and SATS Limited, Singapore. As a proud member of the Tata Group and a market leader in the Indian aviation catering segment, TajSATS is committed to driving innovation, sustainability, and a collaborative work culture.
Careers at TajSATS
From powering world-class international and domestic airlines to catering for elite private charters, TajSATS is a name synonymous with excellence. We are now expanding our reach by venturing into new sectors, including multinational corporations, healthcare, and educational campuses—through our new entity, Nekta Food Solutions Limited, we are creating a world of diverse career opportunities. Join a team where the trusted TajSATS legacy meets the fast-paced innovation of the modern food industry.
Job Objective
To support the execution of airline catering operations by ensuring systematic checking and timely dispatch of flights as per schedules, airline requirements, and HACCP standards. The role involves coordinating with multiple departments, supervising operational readiness during the shift, facilitating communication of airline requirements, and maintaining hygiene, quality, and equipment standards to ensure smooth and compliant flight operations.
Essential Job Tasks
- Coordinate and monitor flight dispatch operations during assigned shifts.
- Ensure compliance with airline standards, HACCP, and hygiene norms.\
- Monitor deadlines, load changes, and operational deviations.
- Facilitate staff training, equipment availability, and inter-departmental coordination.
- Handle complaints and support continuous improvement in service delivery.
Areas of Responsibility
1. Flight Coordination & Dispatch
Ensure all flights within the shift are systematically checked and dispatched from the catering unit as per flight schedules.
Monitor load changes and promptly arrange for additional meals or equipment as required.
2. Inter-Department Coordination
Coordinate with Preparation Coordinators, Supervisors, Flight Supervisors, and feeder departments such as kitchen, washing, bond, and transport to ensure smooth handling of flights.
Liaise closely with airlines on changes related to menus, equipment packing procedures, flight schedules, and other flight-related information, ensuring timely communication to Flight Supervisors.
3. Operational Control & Deadlines
Ensure all activities are completed within defined deadlines.
Establish controls to identify deviations or delays and immediately escalate the same to the Duty Manager.
4. Quality, Hygiene & HACCP Compliance
Ensure strict adherence to HACCP procedures during food handling and dispatch.
Record and monitor food temperatures as per defined standards.
Maintain high standards of personal, workplace, and departmental hygiene, ensuring the preparation areas are kept clean and orderly.
Ensure staff are in proper uniform and well groomed at all times.
5. Training & Performance Support
Organize training for new staff and provide continuous training to sectional staff to improve operational performance.
Support supervisors in maintaining operational discipline and standards.
6. Inventory & Equipment Management
Maintain adequate equipment inventory to ensure optimum utilization of airline equipment.
7. Complaint Handling & Reporting
Investigate complaints received from customers or other departments.
Keep the Duty Manager informed of complaints, findings, root causes, and corrective and preventive actions taken.
Required Qualifications
Graduate / Diploma in Hotel Management, Catering, or equivalent
Work Experience
8-10 years of experience in airline catering, inflight services, or flight operations coordination preferred
Languages Needed in Position
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Equal Opportunities Employment at TajSATS
At TajSATS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.