Title: Site Manager
About TajSATS
With a legacy rooted in over 50 years of excellence, TajSATS Air Catering Limited is a joint venture between the Indian Hotels Company Limited (IHCL) and SATS Limited, Singapore. As a proud member of the Tata Group and a market leader in the Indian aviation catering segment, TajSATS is committed to driving innovation, sustainability, and a collaborative work culture.
Careers at TajSATS
From powering world-class international and domestic airlines to catering for elite private charters, TajSATS is a name synonymous with excellence. We are now expanding our reach by venturing into new sectors, including multinational corporations, healthcare, and educational campuses—through our new entity, Nekta Food Solutions Limited, we are creating a world of diverse career opportunities. Join a team where the trusted TajSATS legacy meets the fast-paced innovation of the modern food industry.
Job Objective
To manage the end-to-end daily operations at the designated client site, serving as the primary bridge between the Client and the TajSATS Central Kitchen. The role ensures the delivery of high-quality, nutritious, and creative dining experiences while maintaining 100% compliance with safety (HACCP), financial targets, and the "Nekta" philosophy of "Everyday Made Exclusive."
Essential Job Tasks
•Facilitate the daily "Service Briefing" with the site team, focusing on the day's menu, VIP arrivals, and specific client preferences to ensure a flawless dining experience.
•Execute the daily ordering process via the ERP/Ordering system, ensuring that meal counts are accurately forecasted based on client attendance to minimize food wastage.
•Conduct weekly "Joint Audits" with the client's facility team to review hygiene standards, equipment maintenance, and overall service performance.
•Direct the on-site "Customer Feedback Program," analyzing real-time digital feedback to implement immediate service improvements and menu tweaks.
•Monitor and report monthly Key Performance Metrics (KPIs) including Food Cost, Labor Productivity, and Safety Compliance to the Allied Catering Manager.
Areas of Responsibility
Client Relationship & Service
• Stakeholder Management: Acts as the single point of contact for client representatives, proactively gathering feedback and resolving issues to ensure high Client Satisfaction Scores.
• Service Excellence: Oversees buffet setups, live counters, and executive dining rooms, ensuring they meet Taj standards of aesthetics and service flow.
• VIP & Events: Leads the planning and execution of high-profile corporate events and board meetings, coordinating bespoke menus with the central culinary team.
Operations & Logistics
• Central Kitchen Coordination: Manages the "last-mile" logistics—ordering meals from the central kitchen, verifying quantity/quality upon arrival, and ensuring timely service.
• Resource Management: Develops shift rosters for all site staff, ensuring optimum deployment during peak breakfast/lunch waves.
• Inventory & Wastage: Maintains strict control over on-site stock (dry stores, perishables, disposables) and monitors plate-wastage to optimize costs.
Safety, Quality & Compliance
• HACCP & Hygiene: Ensures the site remains "Audit-Ready" at all times, strictly following temperature logs, sanitization schedules, and FSSAI guidelines.
• Wellness & Nutrition: Monitors the nutritional balance of daily menus, ensuring dietary requirements (Vegan, Gluten-free, Keto) are clearly labeled and met.
• Sustainability: Implements Nekta’s "Conscious Catering" practices, including waste segregation and plastic-free initiatives at the client site
Required Qualifications
Degree/Diploma in Hotel Management or Hospitality Management.
Work Experience
8–12 years in F&B Operations, with at least 2–3 years in a Managerial role within Corporate Catering, QSR, or 5-star Hotel Banqueting.
Languages Needed in Position
Fluent in spoken and written English and Hindi.
Key Interfaces- External
Client Admin/HR Managers, Corporate Employees, Third-party Facility Management (FM) Vendors.
Key Interfaces- Internal
Allied Catering Manager, Central Kitchen Chefs, Quality Assurance (QA) Team, HR & Finance.
Behavioural Competencies
Equal Opportunities Employment at TajSATS
At TajSATS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.