Title: Director of Catering Sales
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
• Ensure activities are in line with the developed sales objectives.
• Plan and implement sales programs.
Essential Job Tasks
• Effectively cost and price events, ensuring profitability while maintaining competitive pricing.
• Direct the day-to-day activities of the catering team, ensuring seamless coordination and execution of events.
• Achieve budgeted revenues and personal sales goals by developing and implementing strategic sales initiatives.
• Review daily posting of charges, identifying and resolving any discrepancies in a timely manner.
• Direct the catering sales effort to ensure revenue maximization, leveraging a strong understanding of food and beverage operations, kitchen workflows, and banquet service procedures.
• Plan budgets and forecast revenue, ensuring alignment with the hotel's financial goals and maintaining overall profitability.
Areas of Responsibility
• Business Development: Develop and execute strategic sales plans to identify and acquire new business opportunities, driving revenue growth and expanding the catering department's customer base.
• Revenue Generation: Set and achieve ambitious revenue goals for the catering department, ensuring consistent growth and profitability.
Customer centric, service oriented, strong business acumen , exceptional communication skills , adaptibility and resillience , creativity and innovation , attention to detail , cultural sensitivity and professional intergrity and leadership skills
• Market Analysis: Conduct thorough market research to identify trends, opportunities, and challenges, informing data-driven sales strategies and tactical plans.
• Team Leadership: Recruit, hire, train, and manage a high-performing sales team, fostering a culture of excellence, collaboration, and innovation.
• Financial Management: Oversee the department's budget and financial performance, ensuring optimal resource allocation, cost control, and ROI maximization.
• Client Relationship Management: Address client concerns and issues promptly and professionally, ensuring exceptional customer satisfaction and loyalty.
• Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotel's defined standards.
• Sales Strategy and Planning: Develop and execute effective sales strategies, tactics, and plans, aligning with the department's overall business objectives.
• Marketing and Promotion: Collaborate with marketing teams to promote catering services, developing and implementing targeted marketing initiatives and campaigns.
• Sales Reporting and Analysis: Track and analyze sales performance, identifying areas for improvement, optimizing sales strategies, and informing data-driven decision-making.
• Training and Development: Provide ongoing training and development opportunities for the sales team, ensuring continuous skill enhancement, knowledge sharing, and best practice adoption.
• Performance Management: Set clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure individual and team goals alignment.
• Team Motivation and Engagement: Motivate and inspire the sales team to achieve goals, fostering a positive, inclusive, and high-performing team culture.
Attributes/ Essentials/ Other Information
Customer centric, service oriented, strong business acumen , exceptional communication skills , adaptibility and resillience , creativity and innovation , attention to detail , cultural sensitivity and professional intergrity and leadership skills
Required Qualifications
A degree in Hospitality Management
Work Experience
Minimum of 8 - 10 years of experience in the catering sales deparment and minimum of 2 years in managerial positionin the hospitality industry
Languages Needed in Position
Proficiency in English
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Equal Opportunities Employment at IHCL
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.