About IHCL

For over 120 years, IHCL has been the cornerstone of South Asia's hospitality sector, setting global benchmarks in luxury and service excellence. IHCL's expansive portfolio spans 550+ hotels across four continents, anchored by the legacy of its flagship property, The Taj Mahal Palace in Mumbai. Today, IHCL is a House of Brands spanning all segments of hospitality, food & beverage and services.

Defined by "Tajness"—a seamless fusion of Indian heritage and world-class hospitality-the company remains at the forefront of the industry through its commitment to sustainability, inclusivity and innovation.

Careers at IHCL

Job Objective

Essential Job Functions/Responsibilities (other duties may be assigned.  Management also reserves the right to change or modify position descriptions from time-to-time to meet the needs of the business with or without notice).

• All employees must abide by the Tata Code of Conduct.  If I have a concern about a violation or a potential violation of the Tata Code of Conduct, I must promptly report the violation following the process outlined in the policy itself.       

• All employees must comply with our Taj Luxury Experience Standards.  Through rigorous attention to these standards, we will be able to surpass our guest's expectations and will be able to consistently delight all of our guests. 

• Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.

• Follow proper payroll procedures such as swiping in and out for meal breaks.
• Offer guests of the enjoyable, expertly served beverage/dining experience conforming to Taj Hotels standards of excellence for quality, professionalism and friendliness.
• Anticipate and service guest requirements before requests are necessary.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Be familiar with the wine list and in wine and beverage service, including stemware used and appropriate garnishes (this includes flaming coffee drinks and cordials).
• Complete opening and closing side work as assigned and have all tables set according to standard.
• Present menus and explanations for all menu items as well as specials of the day.
• Present children’s menus, and offer crayons and coloring book when appropriate, and describe specials.
• Utilize the hotels computer system ringing up sales, printing checks, closing checks, and completing closing readings.
• Carry trays, bus and reset tables with linen, china, glass, and silver.
• Offer after-dinner beverage by up-selling
• Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed
• Handle a guest walk-out by completion of check with managers assistance
• Report any incident immediately, no matter how minor, to a manager.
• Recognize and address potentially intoxicated, disruptive or undesirable guests and follow tips training guidelines.
• Answer telephones according to the Taj Hotels’ standards and take reservations or provide information regarding the lounge or any other hotel service.
• Greet each guest promptly, courteously, graciously with eye contact, a smile and a good posture.
• Recognize regular guests and greet them by their name.
• Use guest names for all guests as guest name becomes known.
• Keep the working area clean and tidy at all times.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

Essential Job Tasks

Areas of Responsibility

Required Qualifications

QUALIFICATION REQUIREMENTS:

1. Excellent reading, writing and oral proficiency in the English language.
2. 2 year food and beverage serving and/or related food and beverage experience.
3. Above average knowledge of wines, spirits, and mixed drinks.

Work Experience

Languages Needed in Position

Language Skills

• Fluency in English is required, additional language ability is a bonus
• Ability to read, speak and write English

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Equal Opportunities Employment at IHCL