Title:  Reservations Agent

The performance of this position affects guest satisfaction and an impression of the service the Hotel provides.  This impression can lead to repeat business and reputation enhancements.

• Answer incoming reservation calls promptly.
• Check availability of rooms and be able to decide on the room position availability.
• Take down FIT reservation with all details on the computer.
• Modify and cancel reservations on the computer as necessary.
• Confirm waitlist or send a reply for a reservation as necessary.
• Sort out and file reservation correspondence.
• Up sell the rooms.
• Have a thorough knowledge of the establishment policies, especially regarding room bookings.
• Handle vouchers and advance payments.
• Reply to queries from guests regarding their reservation.
• Handle third party payment against room reservations.
• Download and print LHW and U tell bookings/ GDS and website bookings.
• Maintain a proper file of all the documents.
• To use e-mail for necessary correspondence and where applicable.
• To follow the entire reservations process according to the Genesis standards.
• Adhere to personal grooming as per standards laid down by the hotel.
• Ensure that uniform is clean and well ironed.