Title: Duty Manager
25 Feb 2026
Business Unit:
Bandra House, Mumbai - IHCL SeleQtions
Department:
Front Office
Description:
About IHCL
Careers at IHCL
Job Objective
To ensure seamless day-to-day operations of the hotel by supervising front-of-house activities, maintaining exceptional guest service standards, and coordinating with various departments to deliver a personalized and luxurious experience. The Duty Manager acts as the primary point of contact for guests, resolves service issues promptly, and upholds brand values while ensuring compliance with operational policies and safety standards. The role also involves supporting staff performance, managing emergencies, and fostering a culture of excellence to enhance guest satisfaction and loyalty.
Essential Job Tasks
Areas of Responsibility
Required Qualifications
Work Experience
Languages Needed in Position
Key Interfaces- External
Key Interfaces- Internal
Behavioural Competencies
Process Excellence
Result Orientation
Collaborative Engagement
Change Championship
Growth Mindset
Talent Enrichment
Guest Centricity
Personal Effectiveness
Equal Opportunities Employment at IHCL