Title: Manager - Distribution
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
This position exists to assist the AVP Distribution and E-commerce in managing distribution-related functions, as well as to lead and oversee special projects related to distribution and e-commerce.
Essential Job Tasks
• Drive revenues from all channels, including GDS and Voice, for all hotels.
• Assist in driving the RFP program for the chain and provide troubleshooting support by liaising with Corporates and TMCs.
• Understand systems and aid all operational tasks, including setup, troubleshooting, and system management.
• Conduct regular discussions with hotel Revenue Managers to ensure systems are set up and maintained as per guidelines.
• Support hotels in optimizing revenues and determining an appropriate channel mix.
• Help hotels achieve a fair share from the GDS, ADS, and Voice channels across all segments.
• Monitor and provide guidance to the RRO and TRW teams on day-to-day functions and activities.
• Manage new hotel openings by activating hotels across GDS and Voice channels.
• Refresh and maintain all Revenue Management processes and document Standard Operating Procedures (SOPs), including detailed RFP SOPs, setup guidelines, inclusions, Inventory Management, Rate Management, and GDS mapping files.
• Understand systems and detail specifics that may be unique to different Corporates, TMCs, and alliance programs.
• Drive a centralized business intelligence tool for performance tracking and collaborate with the MIS team on monthly and yearly performance analysis.
• Ensure effective execution of all processes at the unit level.
• Conduct periodic audits of properties across GDS and all systems & tools, identify gaps, and evaluate & implement improvements for business excellence.
• Assist in onboarding and mentoring new Revenue Management team members.
• Knowledge Management – Maintain a centralized and accessible repository of all information related to GDS and Voice, including cross-training and learning initiatives.
• Revenue Management Training – Provide effective training to all Revenue Managers on guidelines and processes related to GDS, including Corporate and Consortia RFPs and Retail rates.
• Mentor and guide Revenue Management interns.
Special Projects
• Assist the AVP Distribution & Corporate Director in various chain-wide initiatives and projects.
• Study and monitor developments in the tourism industry and Revenue Management & Distribution for innovations and thought leadership, rolling out applicable strategies across the chain.
• Evaluate new opportunities for revenue through channels or alliances.
Areas of Responsibility
Strategically develops the revenue management & distribution function to support the AVP Distribution in effective decision-making, pricing, distribution, sales, marketing, and competitive strategy.
• Assists with implementing special projects to redefine distribution through property management systems, revenue management systems, analytics, web/e-commerce systems, and business processes for current and future Taj hotels globally.
• Works operationally with Sales, Marketing, Operations, and Technology on initiatives that contribute to achieving the chain’s revenue performance goals.
Required Qualifications
• Bachelor’s Degree holder in Commerce / Hospitality Management or a related area. Masters’s Degree Preferred, but not required mandatorily.
• Knowledge of hotel Revenue Systems i.e. Opera PMS, Synxis CRS, Ideas RMS, Alternate Distribution Platforms, OTA Extranets, Metasearch and Global Distribution System.
• Advance Computer Skills – Microsoft Excel, MS PowerPoint, and MS Word
Work Experience
At least 4-5 years experience in Revenue Management and Distribution, or E-Commerce Platforms
Languages Needed in Position
English
Key Interfaces- External
Vendors, Channel Partners, CRS
Key Interfaces- Internal
Revenue and Distribution, Marketing, Sales, Website, IT, Legal
Behavioural Competencies
Equal Opportunities Employment at IHCL
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.