Title:  Duty Manager

Taj Rishikesh Resort & Spa Uttarakhand

A life by The River, blissful and blessed awaits you just 30 kilometres away from the world renowned spiritual and yoga capital of Rishikesh, near an introverted gentle village called Singthali. Beneath happy clouds, by the side of the river-noblesse Ganga and right in the lap of the Shivalik mountains is this luxury nest of utter, gentle calm. Here life takes a restful pause, to meditate on things far more profound than the worldly. The road to the stepped-resort passes through the Rajaji forest, ravines, hill-posts, suspension bridges, ashrams & hermitage schools of Rishikesh. This is a place that drew even the legendary Beatles in the 60’s, at the peak of their flower years.

Careers at IHCL

Job Objective

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

Essential Job Tasks

Managerial
• Staffing and Scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet
• Performance Appraisal/ Management of the staff in the department.

Operational
• Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. 
• Ensure that the guest has a pleasant stay by supervision of;
- Room allocation
- Smooth Check In & Check Out
- Special requirements of the guest
• Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
• Act as a ‘One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
• Prepare reports on Occupancy, Average rates, Reservations etc
• Monitor daily performance and manage revenue through revenue and yield management techniques.
• Ensure through regular monitoring of Trust You and feedback, prompt, efficient and accurate service to all guests.
• Maintain the Guest History System and updation of all the guest profiles.
• Monitor the business of competition hotels in terms of new accounts and rates.
• Ensure that all the operational standards set for all the processes are followed.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
• Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
• Ensure that all the statutory requirements for in house guests are met (C–Forms etc)

Areas of Responsibility

Required Qualifications

Bachelors of Hotel Management

Work Experience

5+ Years of work experience.

Languages Needed in Position

Key Interfaces- External

Key Interfaces- Internal

Behavioural Competencies

Equal Opportunities Employment at IHCL