Title: Security & Safety Manager
About IHCL
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
Careers at IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
Job Objective
This position exists for leading and managing all aspects of security and safety operations at a property. This role ensures compliance with safety standards, fire and life safety regulations, and IHCL protocols. It includes leading the S&S team, overseeing risk management, responding to emergencies, and managing safety and security initiatives to protect guests, staff, and property.
Essential Job Tasks
Leads the security and safety function for a mid-to-large property, coordinating risk mitigation strategies and overseeing crisis management protocols. Manages security teams, reviews incident reports, and ensures regulatory compliance. Implements fire and life safety programs, oversees security technology systems, and conducts regular audits. Provides training to staff and develops proactive safety and security measures.
Areas of Responsibility
1. Leadership and Team Management.
• Leadership of Security & Safety Operations. Lead the S&S team in day-to-day security and safety operations, ensuring high standards in staff deployment, incident response, and proactive risk management. Foster a culture of excellence in security and safety performance among all team members.
• Supervision of Team Members. Manage the performance of security supervisors, safety officers, and stewards, ensuring they are executing their duties as per property standards. Monitor team adherence to schedules, patrol assignments, and guest/staff interactions.
• Team Training and Development. Oversee the continuous training and development of the security and safety team, ensuring they are up-to-date on security protocols, emergency response procedures, and IHCL standards. Conduct performance evaluations and recommend promotions or additional training as needed.
2. Security & Safety Strategy and Planning.
• Strategic Planning of Security Operations. Develop and implement security and safety strategies for the property, aligned with IHCL’s broader goals and objectives. This includes property-specific risk management plans, preventive security strategies, and fire/life safety initiatives.
• Policy Development & Enforcement. Ensure that all security and safety policies are developed, implemented, and enforced across the property. Regularly review and update security and safety policies to ensure alignment with evolving regulatory requirements and best practices.
3. Security & Surveillance Systems Management.
• Access Control & Monitoring. Oversee the management of access control systems, ensuring that entry and exit points are secure and monitored at all times. Ensure security systems (e.g., CCTV, electronic surveillance) are operational and functioning optimally.
• Surveillance System Upkeep. Ensure that all CCTV and surveillance systems are routinely inspected, maintained, and upgraded as needed. Oversee real-time monitoring processes and ensure operators are trained to identify and escalate security risks.
• Electronic Access Management. Manage electronic access control systems and ensure proper logging and reporting of access to restricted areas.
4. Risk Management & Mitigation.
• Risk Assessments. Conduct regular and comprehensive risk assessments to identify potential security and safety vulnerabilities on the property. Develop and implement risk mitigation strategies to address identified vulnerabilities.
• Incident Response & Crisis Management. Lead the S&S team in responding to incidents, including security breaches, safety violations, and emergencies such as fire or medical crises. Serve as the key point of contact for emergency services and law enforcement during incidents.
• Post-Incident Review. Conduct post-incident investigations, document findings, and implement changes to security and safety protocols to prevent recurrence.
5. Fire & Life Safety Compliance.
• Fire Safety Equipment Management. Ensure all fire safety equipment, including alarms, extinguishers, and firefighting systems, are operational and compliant with fire safety regulations. Conduct regular fire safety drills and inspections to ensure preparedness for emergencies.
• Emergency Preparedness & Evacuations. Develop and manage emergency preparedness plans for the property, including fire evacuation procedures, medical emergency response, and crisis simulations. Ensure all staff and guests are well-versed in evacuation protocols and emergency assembly points.
Required Qualifications
• Bachelor’s degree in Security Management, Safety, or a related field
• Certified in Fire Safety, First Aid, and Occupational Safety
• Certification in Risk Management preferred
Work Experience
• 16-18 years of experience in S&S roles, with extensive experience managing large properties or multiple properties
Languages Needed in Position
•Fluency in English, Hindi, and local dialects
Key Interfaces- External
• Local law enforcement
• Fire safety and emergency response teams
• Contractors and external vendors
• Regulatory authorities
Key Interfaces- Internal
• General Manager
• Director of S&S
• S&S Supervisors, S&S Executives
• Property HR, Engineering, Housekeeping Teams
• Corporate S&S
Behavioural Competencies
Equal Opportunities Employment at IHCL
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.